• Great patterns
  • Clear instructions
  • Lots of photo's
Home » Frequently Asked Questions

Frequently Asked Questions

 

Here you will find the most frequently asked questions of this moment. Isn't your question among them? Send me a message.

 

When and how do I receive my crochet pattern?

The crochet patterns will be sent by me personally after payment, to the email address you provided. You will also receive an email from the ordering system to say that your order has been shipped. I will send the pattern as soon as possible. 

 

The patterns are in the form of a PDF file, in the language you ordered. You need the Acrobat Reader program to open the file. It is free to download on adobe's website for both Mac and Windows.

 

 

I ordered and paid for a crochet pattern, I did receive an order confirmation, but no email with a pattern. What now?

Crochet patterns are personally sent by myself via e-mail, to the e-mail address that was filled in during the ordering process. It may happen that the e-mail ended up in the spam box (junk e-mail).

 

Can't figure it out? Feel free to send me a message via info@cbscreations.nl or via my FB page, and we will solve it together.

 

 

Incorrect email address

Before you send the order/contact form, check that your email address has been filled in correctly. In case of an incorrect email address, the order will not arrive. I can't contact you either.

 

 

Unable to download pattern

  • Try logging out again first and then logging back in again.
  • Logging in to another device also sometimes wants to help, for example laptop, computer, mobile or iPad.
  • It may also be the browser you are using.
  • Also, a security program on your computer may block everything.
  • If after these tips it is not possible to download the patterns, you can always contact me. I'll send the patterns again.

 

 

What are the shipping costs?

Crochet patterns are sent as PDF via e-mail without shipping costs.

See Shipping costs

 

 

I have a question about a pattern!

If you have any questions, you can always send an email with your question to info@cbscreations.nl or via the contact form. I'm trying to answer questions as soon as possible. Sending a message via Facebook is also an option.

 

 

Can I sell my crocheted creations?

Creations made as a result of the patterns of CB's Creations may be sold provided it remains hobby-based. This means that you are not allowed to sell the creations in large quantities.

Please note that it was made after a design and pattern by Claudia Bierau – CB's Creations.

 

 

Copyright and copyright

All CB’s Creations crochet patterns (including free crochet patterns), step-by-step instructions and photos are copyrighted and may not be used for commercial purposes. The crochet patterns may not be shared, translated, copied, published and/or (re)sold. Publication of crochet patterns on the Internet or elsewhere is also not permitted. The patterns are for personal use only. By purchasing a CB's Creations crochet pattern, the copyright and copyright do not expire. Of course you can link back to my website.